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Case Study

Financial Enterprise Boosts NPS 70%, Slashes Attrition 90% with Agile & OKRs

Listen to an overview:

A financial technology enterprise transformed their product delivery, talent retention, and performance measurement to regain market trust and accelerate innovation.

The Challenge

  • Declining client satisfaction put millions in revenue at risk due to product-market misalignment
  • Technical teams struggled with innovation capacity while managing growing technical debt
  • Budget constraints created a vicious cycle of overwork leading to talent loss
  • Disconnected performance metrics across their large global workforce prevented accountability
  • Teams operated in silos with competing priorities, slowing delivery and reducing quality

The Solution

  • The leadership team implemented customer-centric agile practices with stakeholder involvement in planning
  • They secured additional investment by connecting team expansion directly to retention and NPS goals
  • The organization built diverse development, product, and analytics teams through transparent hiring
  • They unified fragmented metrics into a single Objectives & Key Results (OKR) framework
  • Team members at all levels gained visibility through an intuitive dashboard connecting daily work to outcomes

The Outcome

  • Client satisfaction (NPS) increased by 70% through improved product-market fit and reliable delivery
  • Employee attrition decreased by 90% within two years, saving millions in replacement costs
  • Developer productivity increased by 40%, enabling their most successful analytics product launch
  • Delivery speed improved by 20% through aligned priorities and reduced handoffs
  • Teams built a results-oriented culture with clear line-of-sight between individual contributions and business goals

See How They Transformed Performance Metrics While Saving Millions in Retention Costs

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